Tutos App privacy policy

Version 1.0. Effective November 11, 2026.

This policy explains what we do with the information you send us when you tell us about your idea or project on tutosapp.co: through the "Tell us your idea" chat, by email or on WhatsApp. It is part of the personal data processing policy of TUTOS APP S.A.S., under Colombia’s Law 1581 of 2012 and Decree 1074 of 2015 (chapter 25, which includes Decree 1377 of 2013). Each Tutos App app also has its own policy, linked from its page.

1. Who is responsible for your data

These are the official details of the data controller. The other sections refer here.

TUTOS APP S.A.S. handles questions, complaints and other personal data requests at that email. Its legal representative is responsible for answering them.

2. The short version

• We use your information only to respond to your request: understand your idea, schedule a call and send you a proposal.
• Your idea is yours: we treat it as confidential, we do not share it or use it for anything else, and if you want, we sign a non-disclosure agreement (NDA) before the first call.
• We do not sell or share your data with third parties, and we do not send you advertising.
• We keep it for up to 24 months after the last contact, or less if you ask us to delete it.
• This site uses no cookies and no analytics.

3. What we use and why

• What you write in the chat: your name; your email or WhatsApp; your company or project, if you give it; your idea; the type of project; when you want to start; the budget you have in mind; whether you want an NDA; and the language of the page. We use it to respond to your request: understand your project, write to you, schedule a call, and prepare and send you a proposal.
• What you send us by email or on WhatsApp, for the same purposes.
• Technical connection data, such as your IP address: used to prevent abuse, for example to accept at most 5 messages per hour from one connection, and it may remain in the provider’s technical logs.

We do not ask for sensitive data. Please do not include it in your message.

4. Your consent

Before sending the chat, you confirm that you allow TUTOS APP S.A.S. to use this information to reply to you, under this policy. We keep the fact that you gave consent and the date, as proof. If you email us or message us on WhatsApp, we understand that you allow us to use what you send to reply to you. You can withdraw your consent at any time (see section 8).

5. Who it is shared with, and outside Colombia

We do not share your idea or your data with third parties, unless an authority requires it under the law. To work, the chat uses one provider that processes the data only on our behalf:

• Supabase hosts the function that receives your answers and stores them privately, in the United States.

Supabase processes the data on behalf of TUTOS APP S.A.S., as a processor, under its data processing agreement, and must protect it at least as well as this policy does. Your information leaves Colombia for the United States, which Colombia’s Superintendence of Industry and Commerce lists among the countries with an adequate level of protection. If you email us or message us on WhatsApp, your message also goes through those services.

6. How long we keep it

We keep your data for up to 24 months after our last contact with you, unless you ask us to delete it sooner. If we work together, what is needed is kept under the contract and as commercial law requires. The databases remain in force while TUTOS APP S.A.S. handles project requests and the purpose that justified the processing still exists.

7. Security

Data travels encrypted (HTTPS) and is kept in private storage, which only the Tutos App team that handles requests can access.

8. Your rights

As the owner of your data, you can:

• Know, update and correct your data.
• Ask for proof of the consent you gave us.
• Know how we have used it.
• Withdraw your consent and ask us to delete your data, when there is no legal or contractual duty to keep it.
• Access your data free of charge.
• File complaints with Colombia’s Superintendence of Industry and Commerce, after first making the request or complaint to us.

To exercise them, email hola@tutosapp.co with your name, how to reach you and what you are asking for.

Deadlines. A request is answered within 10 business days at most; if that is not possible, we tell you why and answer within the next 5 business days. A complaint is answered within 15 business days at most; if that is not possible, we tell you why and answer within the next 8 business days. If a complaint is incomplete, we tell you within 5 days so you can complete it; if 2 months pass without it being completed, it is considered withdrawn. Deadlines count from the day after we receive your request.

9. How to delete your data

Email hola@tutosapp.co or message us on WhatsApp at +57 350 495 8312 from the email or number you gave us, and we delete your request and your data. We confirm when it is done.

10. Children and teenagers

The chat is for adults and companies that want to hire a project. We do not seek data about minors.

11. Changes

If this policy changes, we publish the new version on this page with its date. If a change affects what we use your data for, we ask for your consent again.